Frequently Asked Questions
Here are some frequently asked questions that many people have. If you have other questions, send email to support@amcusa.org.
Attachments
Add https://mail.amcusa.org as a Trusted Site on your IE browser using the following directions:1.
Click on Tools on the ToolBar:
2. Select Internet Options from the drop down menu
3. Click on Security Tab
4. Click on the Trusted Site Icon (Should be Green Circle with a tick in the middle)
5. Click on the Sites button below the window of Tusted Site Icon
6. Type https://mail.amcusa.org, select the “Require server verification for all sites in this zone” option, and then select Add .
7. Type https://mail.amcusa.org, un-select the “Require server verification for all sites in this zone” option, and then select Add. 8. Click OK and you will return to the browser
Can I use ComAgent for email Notification?
We are currently not supporting this feature of our email server as there are some issues in regards to stability of ComAgent. Therefore, we do not recommend using ComAgent. In future, if we find reliable method for email notification we will inform you.How can I save a signature in WorldClient?
1. Go to WorldClient at: https://mail.amcusa.org and then login to your account.2. Click on "Options" in the lower left corner of the screen
3. Click on "Compose" tab in the upper middle of the screen
4. Go to the text box which says "Signature"
Type your signature here
Hit "Finished" Button
5. Now test this signature by creating a new email message. Your signature should automatically be added to the bottom of the new email message.
How can I create new folders?
1. Go to WorldClient at: https://mail.amcusa.org and then login to your account.2. Click on "Options" in the lower left corner of the screen
3. Click on "Folders" in the upper middle of the screen
4. Go to the Text Box which says "New Folder
5. Hit "Finished" Button to save changes
How can I know someone has received and read my email?
You can use the Delivery Confirmation and/or the Read Confirmation features provided by the mail server. Delivery confirmation informs the sender that mail has been delivered to the recipient and in case of failure an error message is generated. When recipient opens the email, read confirmation is sent to the sender
When you compose an email a new window is opened for you. If you click on drop-down arrow key you will find these options. Just click on the option you would like to choose.
I cannot send or receive email from outside world
According the provisions set by Amir Sahib USA, an amcusa.org e-mail address can not send nor receive mail from the outside world.I have accidentally deleted my emails
We do keep a back up copy of all the emails. If requested, we will gladly recover emails for you. Contact the Support Team at support@amcusa.org.
I am unable to change my password
If you are having problem changing your password it is due to non-compliance with password policy. Please follow the guidelines below to choose a secure password.• It may not be less than 8 chars long
• It must contain both letters and numbers
• It must contain both upper and lower case letters
• It may not contain the account mailbox or full name data
I am getting invalid syntax error message when sending email
Error sending message! 513If you are getting the error message above, it is because of illegal character being used in the email address which makes the email address invalid.
Frequently Asked QuestionsHow to:
Use the Webmail Client
Setup Outlook Express